SHIPPING AND DELIVERY
Following are the FAQs regarding Shipping and Delivery policy that may occur in your mind. Kindly read the document carefully:
Do you ship to my city and location?
For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time?
Products are typically dispatched within 48 hours of order confirmation. All the products are transported and delivered using the third-party courier agency. While we try to ensure that the product reaches you within the delivery time communicated (which is normally 10-12 days), exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
Are there any shipping charges or any additional hidden charges?
All shipments are free of charge. Any additional charges like Octroi, entry taxes are paid by Company. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
How do I track my order?
You can track the order via Tracking ID provided to you via Email/SMS/WhatsApp.
We try our best to deliver your product well within 10 days of your order. In a few cases however, we take closer to our promised 10 – 12 days for delivery. In such cases, we proactively call/email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order, do email us at firstname.lastname@example.org and we will respond within 48 hours.
What should I check when the product is delivered to me?
Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches.
In case there is some dust or minor scratch on your furniture, our team will be able to fix this immediately by guiding you about applying a Spray Coat (provided by us on request) or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface.
For all products that involve Do It Yourself(DIY) assembly, please ensure that all nuts and bolts are present and they fit well
For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will provide bushes (on request) and guide you to fix at the foot of that leg to balance the product better.
For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
Once the product is delivered, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at email@example.com.
Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
We, at Homdec, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
There are No Cancellation Charges if the order is Cancelled within 24 hours of the order placed.
In other cases, when you don’t like the product or don’t have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The Cancellation charge of INR. 2500 will be levied against your order.